Job Description
Are you a people person looking for a rewarding career in the heart of the Pacific Northwest?
We are currently seeking a Front Desk Agent to join our dynamic team at The Seattle Hub Hotel. This is an excellent entry-level opportunity for individuals looking to launch a career in hospitality. We provide comprehensive training and a supportive environment for our new hires.
As the face of our hotel, you will ensure our guests have a memorable stay from the moment they arrive. We value dedication, a positive attitude, and a strong work ethic. No prior experience is necessary—we teach you everything you need to know!
Responsibilities
- Greet and welcome guests with a warm and professional demeanor upon arrival.
- Manage hotel check-ins, check-outs, and reservations efficiently using property management software.
- Answer incoming phone calls and emails promptly to address guest inquiries.
- Handle cash transactions and process credit card payments accurately.
- Assist guests with directions, local recommendations, and special requests.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Address and resolve guest complaints or issues in a calm and solution-oriented manner.
Qualifications
- No Experience Required: Perfect for recent high school graduates or those starting their professional journey.
- High school diploma or GED equivalent.
- Excellent verbal communication and interpersonal skills.
- Basic computer literacy and familiarity with scheduling software is a plus.
- Must be professional in appearance and possess a friendly, outgoing personality.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to stand for extended periods and lift light boxes or supplies.