Job Description
We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team in Baltimore, MD. This is an urgent hiring opportunity for individuals looking for flexible shift work with competitive compensation. As a key member of our front-line staff, you will be the first point of contact for our guests, ensuring a welcoming and seamless experience.
Why Join Us?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Shifts: We accommodate various schedules, including nights and weekends.
- Immediate Start: Onboarding starts immediately for the right candidate.
- Professional Environment: Work in a modern, high-energy setting.
Responsibilities
- Check guests in and out efficiently, ensuring all paperwork is accurate and payments are processed correctly.
- Answer and direct incoming phone calls and emails promptly, maintaining a professional tone.
- Manage reservations and bookings using hotel management software.
- Assist visitors and clients with directions, inquiries, and general assistance.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle cash transactions and balance daily registers with precision.
- Resolve guest complaints or issues on the spot to ensure high satisfaction levels.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, reception, or customer service is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including evenings, nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and reservation systems (e.g., Opera, FrontDesk) is a plus.
- Must be reliable, punctual, and detail-oriented.