Job Description
We are currently urgently hiring a reliable and customer-focused Front Desk Agent for our premier property in Baltimore, MD. If you have a passion for hospitality and thrive in a shift work environment, we want to meet you.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We offer competitive pay and a dynamic team atmosphere for candidates looking to advance their career in the hospitality industry.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Flexible shift work schedules available.
- Opportunities for career growth and advancement.
- Employee discounts and benefits package.
Responsibilities
- Check guests in and out efficiently, ensuring all registration cards are completed accurately.
- Answer incoming phone calls promptly and route them to the appropriate department or individual.
- Greet all visitors and guests with a warm, professional demeanor.
- Handle guest inquiries, complaints, and special requests with empathy and problem-solving skills.
- Process payments and maintain accurate cash and credit card transactions.
- Monitor security systems and perform routine security checks of the premises.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED required; prior hospitality experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Basic computer proficiency and experience with property management systems (PMS).
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Must be able to stand for extended periods and lift up to 20 lbs.
- Valid driver's license preferred.