Job Description
Join Our Elite Team as a Front Desk Agent in Tampa, FL!
We are currently seeking a dynamic and customer-focused Front Desk Agent to join our award-winning hospitality team. If you are looking for urgent hiring opportunities with a modern, high-conversion environment, apply today! We offer competitive shift work schedules to accommodate your lifestyle.
As the face of our hotel, you will ensure our guests receive a seamless check-in and check-out experience while maintaining the highest standards of service excellence.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently using hotel PMS software.
- Handle guest inquiries, complaints, and requests professionally and promptly.
- Answer multi-line phone systems and route calls appropriately.
- Monitor the front desk lobby area to ensure cleanliness and safety.
- Assist with key card distribution and security procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency in Microsoft Office and hotel management software (e.g., Opera, Micros) is a plus.
- A friendly, professional demeanor with a focus on guest satisfaction.