Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in vibrant Austin, TX! We're seeking customer-focused professionals to deliver exceptional guest experiences in a fast-paced, shift-based environment. Enjoy the stability of weekly pay, flexible scheduling, and opportunities for career advancement. If you thrive in hospitality, value teamwork, and appreciate reliable compensation, apply today!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns promptly to ensure satisfaction
- Maintain accurate records of room availability and occupancy
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Process mail/deliveries and assist with luggage
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management software (e.g., Opera)
- Basic math and cash handling abilities
- Positive attitude under pressure
- High school diploma or equivalent
- Valid Texas driver's license (if required for errands)