Job Description
Join our award-winning Tampa waterfront hotel as a Front Desk Agent and enjoy weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences in a luxury setting. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand.
As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and flair. Perfect for career-driven individuals seeking stability and rapid advancement in the hospitality sector.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate financial records
- Resolve guest complaints with empathy and solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for operational excellence
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required