Job Description
The Grand Dallas Hotel is seeking a dedicated and detail-oriented Night Auditor to join our elite hospitality team. We are looking for individuals who thrive in a quiet environment and are passionate about providing exceptional service around the clock.
As a Night Auditor, you will serve as the face of the hotel during our overnight hours. You will manage front desk operations, ensure guest satisfaction, and perform financial audits to maintain our high standards of excellence. This role offers a unique opportunity to work in a high-end setting with competitive compensation and a stable schedule.
Responsibilities
- Perform night audit duties, including balancing daily financial reports and reconciling guest accounts.
- Manage check-in and check-out processes for arriving and departing guests.
- Respond to guest inquiries, complaints, and requests in a professional and timely manner.
- Monitor hotel security systems and conduct regular safety rounds of the premises.
- Maintain cleanliness and organization of the front desk area and lobby.
- Assist with light maintenance tasks or administrative duties as needed.
Qualifications
- High school diploma or equivalent; associate’s degree in hospitality is preferred.
- Previous experience in hotel front desk operations or customer service is required.
- Familiarity with Property Management Systems (PMS) such as Opera or Micros is a plus.
- Strong computer literacy and attention to detail.
- Ability to work independently with minimal supervision during the night shift.