Job Description
We are seeking a passionate and detail-oriented Front Desk Agent to become the welcoming face of The Grand Hotel Philadelphia. As a leader in luxury hospitality, we pride ourselves on creating memorable experiences for our guests. If you thrive in a fast-paced environment and have a knack for exceptional customer service, we want to meet you.
Why Join Our Team?
We offer competitive compensation, comprehensive health benefits, and a vibrant work culture. Be part of an elite team where your contributions directly impact our guests' satisfaction.
Responsibilities
- Provide superior customer service to guests during check-in, check-out, and throughout their stay.
- Manage room assignments, reservations, and telecommunication systems efficiently.
- Handle guest inquiries, complaints, and requests with professionalism and urgency.
- Collaborate with housekeeping and maintenance to ensure room readiness and cleanliness standards.
- Maintain the front desk area to ensure a welcoming and organized environment.
Qualifications
- High school diploma or equivalent (Associate’s degree in Hospitality preferred).
- Previous experience in a front desk or guest services role is required.
- Proficiency in Opera, Fidelio, or similar property management systems.
- Strong computer skills, including Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.