Job Description
Join the heart of New Orleans hospitality at The Grand Orleans Hotel! We're seeking dynamic Front Desk Agents to create unforgettable experiences for our international guests. Nestled in the vibrant French Quarter, our boutique hotel blends historic charm with modern luxury. As our first point of contact, you'll embody Southern hospitality while managing seamless check-ins, resolving guest inquiries, and coordinating with our premium concierge team. Enjoy competitive pay, flexible scheduling, and exclusive discounts on local attractions. Perfect for charismatic individuals passionate about tourism and cultural immersion.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera PMS system
- Resolve guest inquiries with empathy and solution-oriented approach
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room status updates
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Execute emergency protocols and safety procedures during crises
- Maintain professional knowledge of local attractions and events
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management systems (Opera, Cloudbeds)
- Exceptional communication skills in English; bilingual Spanish/French preferred
- Ability to multitask in fast-paced environments during peak seasons
- Valid Louisiana hospitality certification or willingness to obtain
- Strong problem-solving skills with conflict resolution experience
- Flexible availability including nights, weekends, and holidays
- Basic first aid/CPR certification required