Job Description
Join our award-winning team at Grand Hotel Oklahoma as an urgent Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect opportunity for career growth in Oklahoma's thriving tourism industry!
Responsibilities
- Deliver outstanding guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for hotel amenities
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to multitask in fast-paced environments
- Flexible schedule availability (nights/weekends required)
- High school diploma or equivalent
- Valid Oklahoma driver's license preferred
- Basic first aid/CPR certification a plus