Job Description
Join our award-winning luxury hotel in the heart of Boston! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's commitment to excellence while managing seamless check-in/check-out processes, handling inquiries, and resolving guest concerns with professionalism. This urgent hire offers immediate start and competitive benefits including health insurance, paid time off, and growth opportunities.
Our vibrant downtown location near historic sites and premier attractions makes this an ideal role for hospitality professionals passionate about creating memorable moments. If you thrive in fast-paced environments and possess exceptional interpersonal skills, we encourage you to apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using property management systems
- Handle guest inquiries, requests, and complaints with empathy and professionalism
- Process reservations, modifications, and room assignments accurately
- Collaborate with housekeeping, maintenance, and dining teams to ensure guest satisfaction
- Process payments, manage cash handling, and reconcile daily transactions
- Maintain detailed guest records and account information in secure systems
- Assist with concierge services including local recommendations and event coordination
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid Massachusetts driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Boston area attractions and transportation