Job Description
Join our award-winning team at the Grand Horizon Hotel in the heart of Downtown Los Angeles! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This is your opportunity to shine in a fast-paced luxury environment while building your hospitality career in LA's vibrant tourism hub.
Why You'll Love Working Here: Competitive compensation, comprehensive benefits, career growth opportunities, and a prime location near iconic LA attractions. We value our team members and invest in your success!
Responsibilities
- Deliver outstanding guest service through check-in/out processes, room assignments, and personalized assistance
- Manage reservations, handle billing inquiries, and resolve guest concerns promptly
- Operate hotel management systems (PMS) and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments and manage cash handling procedures
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency in hotel management systems (e.g., Opera, Opera Cloud)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (if required for errands)
- Basic computer literacy and cash handling experience