Job Description
Join our award-winning downtown Milwaukee team immediately! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury property. If you thrive in fast-paced environments and possess a passion for hospitality, this urgent opening is your perfect opportunity.
Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Apply today to start your hospitality career with us!
Responsibilities
- Efficiently check-in/check-out guests while maintaining exceptional service standards
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid Wisconsin hospitality certification (or willingness to obtain)
- Flexible availability including weekends, nights, and holidays