Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in downtown Philadelphia! We're urgently seeking a passionate Front Desk Agent to deliver exceptional guest experiences. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and modify bookings in real-time
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to maximize revenue
- Maintain accurate guest records and confidential information
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required