Job Description
Join our award-winning hospitality team in Wichita, Kansas! We're urgently seeking energetic Front Desk Agents to deliver exceptional guest experiences. This full-time role offers competitive pay, flexible shift schedules, and growth opportunities in the heart of Kansas. If you thrive in fast-paced environments and possess exceptional customer service skills, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and payment processing using hotel management systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints promptly while maintaining brand standards
- Perform nightly audits and report discrepancies to management
- Assist with special events and VIP guest services
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation