Job Description
Join our award-winning hospitality team at the Minneapolis Grand Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Minneapolis. If you thrive in fast-paced environments and take pride in creating memorable stays, apply now to become part of our family.
Responsibilities
- Check guests in/out efficiently with warm, personalized service
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, PropertyWare)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Knowledge of Minneapolis area preferred