Job Description
Join our award-winning team at Grand Louisville Hotel, where hospitality excellence meets Southern charm! We're urgently seeking passionate Front Desk Agents to deliver memorable guest experiences in the heart of downtown Louisville. As the first point of contact, you'll embody our commitment to personalized service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic luxury environment.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping, maintenance, and valet teams for guest requests
- Uphold brand standards through attentive service and attention to detail
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities with conflict resolution skills
- Basic knowledge of local attractions and transportation options
- Flexible availability including weekends and holidays
- High school diploma or equivalent required