Job Description
Join our award-winning hospitality team at Grand Plaza Hotels Cleveland! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our downtown landmark location. This is a high-impact role perfect for customer service professionals who thrive in fast-paced environments with flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Ohio's premier hotel destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Handle billing inquiries and payment processing
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Operate PMS systems and maintain accurate records
- Support concierge services and local recommendations
Qualifications
- 1+ years hospitality/customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (Opera preferred)
- Flexible availability for day/night/weekend shifts
- Basic math and cash handling abilities
- Positive attitude under pressure
- High school diploma or equivalent
- Valid Ohio driver's license (for occasional errands)