Job Description
Join our award-winning team at Grand Oaks Hospitality as a Front Desk Agent in the heart of Louisville! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our premium downtown property. This role offers competitive compensation, growth opportunities, and a dynamic work environment in Kentucky's tourism hub.
Responsibilities
- Check-in/out guests with efficiency and warmth using PMS systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and discretion
- Coordinate housekeeping and maintenance requests
- Process payments and manage cash handling procedures
- Act as local tourism ambassador for Louisville attractions
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid driver's license preferred
- Basic first aid/CPR certification a plus
- Multi-lingual abilities highly valued