Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in sunny Tampa! We're urgently seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in our luxury waterfront property. If you thrive in fast-paced environments and have a passion for hospitality, apply now!
Responsibilities
- Manage guest check-in/check-out processes with precision
- Handle reservation inquiries and modify bookings
- Resolve guest complaints promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Operate hotel management systems efficiently
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Proficiency in hotel management software
- Basic cash handling and accounting knowledge
- Valid Florida driver's license preferred