Job Description
Are you a natural host? Do you thrive in a fast-paced environment where every guest interaction matters? We are currently seeking a dedicated Front Desk Agent to join our award-winning team in Charlotte, NC. This is an urgent hiring opportunity for a motivated professional who takes pride in delivering exceptional service.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests from the moment they arrive until they check out. We offer a competitive salary, comprehensive benefits, and a supportive team culture.
Why Join Us?
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests from the moment they arrive until they check out. We offer a competitive salary, comprehensive benefits, and a supportive team culture.
Why Join Us?
- Competitive hourly pay ($16.00 - $18.00)
- Health, dental, and vision insurance
- Employee discounts on dining and stays
- Opportunities for career advancement within the hospitality industry
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Process check-ins and check-outs efficiently using the hotel management system (PMS).
- Answer incoming calls promptly and professionally, routing messages accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest inquiries, complaints, and requests with empathy and efficiency.
- Assist in coordinating special requests, such as room service or transportation.
- Adhere to all safety protocols and security procedures at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not required for the right candidate.
- Strong communication and interpersonal skills with a focus on guest satisfaction.
- Proficiency in computer applications and hotel management software (e.g., Opera, Madeline).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and demeanor.