Job Description
Join our award-winning team at Milwaukee Grand Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Milwaukee. This shift-based role offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for hospitality professionals who thrive in fast-paced environments and love connecting with people.
Responsibilities
- Check in/out guests efficiently with warm hospitality
- Manage reservations and room assignments
- Process payments and handle billing inquiries
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism
- Maintain accurate guest records in property management system
- Assist with concierge services and local recommendations
Qualifications
- 1+ years front desk or customer service experience
- Flexible availability for day/night/weekend shifts
- Proficiency with hotel software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Wisconsin driver's license (if required for shuttle duties)
- Basic knowledge of Milwaukee attractions