Job Description
Join our award-winning hospitality team at Grand Horizon Resort in Mesa, AZ! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment where your smile makes every difference. Immediate openings available for individuals who thrive in fast-paced settings and value teamwork.
Responsibilities
- Check-in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries and resolve complaints with professionalism
- Manage reservations and room assignments
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance departments
- Market resort amenities and services to enhance guest stays
- Maintain a clean, organized front desk area
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in reservation software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude with customer-first mindset