Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking enthusiastic individuals to provide exceptional guest experiences in the heart of New York City. No prior experience required – we offer comprehensive training to kickstart your hospitality career. Enjoy competitive pay, flexible shifts, and opportunities for growth in one of NYC's most iconic locations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Uphold cleanliness and organization of the front desk area
- Assist with luggage and guest services as needed
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- Willingness to work flexible hours including weekends
- Attention to detail and problem-solving abilities
- Valid work authorization in the United States