Job Description
Are you a welcoming face looking to elevate guest experiences? Heritage Hotels & Resorts is urgently hiring a professional Front Desk Agent in Louisville, KY.
We pride ourselves on delivering premium service and creating memorable stays for our guests. As a Front Desk Agent, you are the face of our brand, the first point of contact, and the heartbeat of our hotel operations. We are looking for individuals who are detail-oriented, tech-savvy, and genuinely passionate about hospitality.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Modern Environment: Work in a newly renovated, state-of-the-art facility.
- Growth Opportunities: Clear pathways for career advancement within the hotel group.
Don't miss this opportunity to start your career in luxury hospitality in the vibrant city of Louisville.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle reservations, modifications, and cancellations with accuracy and speed.
- Resolve guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Manage cash handling and point-of-sale transactions securely.
- Maintain a clean and organized front desk area at all times.
Qualifications
- High school diploma or GED required; hospitality diploma preferred.
- Previous experience in front desk operations, concierge, or guest services.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends and holidays.
- A valid driver's license is a plus.