Job Description
Join our award-winning team at Grand Miami Hospitality as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Miami's vibrant hospitality scene. As the first point of contact for our international clientele, you'll embody our luxury brand standards while handling check-in/out procedures, managing reservations, and resolving guest inquiries with finesse. This is your chance to thrive in a dynamic environment where attention to detail and warm service create unforgettable moments.
What We Offer:
- Competitive hourly rates with performance bonuses
- Comprehensive benefits package (medical/dental/vision)
- Opportunities for career advancement into management
- Complimentary employee discounts on hotel stays
Responsibilities
- Manage seamless check-in/out processes for 100+ daily guests
- Handle reservation modifications using Opera property management system
- Resolve guest complaints with diplomacy and urgency
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Prepare daily reports and occupancy forecasts
- Execute upselling strategies for room upgrades and amenities
- Maintain organized front desk documentation
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication in English and Spanish
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent; hospitality degree preferred