Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Indianapolis! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown hotel. This shift-based role offers competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of Indiana's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone systems and address guest inquiries promptly
- Process payments and handle cash/credit card transactions securely
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk environment
- Resolve guest complaints with professionalism and empathy
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel/concierge setting
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, nights, weekends, holidays)
- Basic math accuracy for cash handling
- Valid Indiana driver's license with clean record
- Must pass background check and drug screening