Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest requests with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and requests promptly using service recovery protocols
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Process payments and maintain accurate financial transaction records
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation options