Job Description
Join our award-winning luxury hotel in downtown Sacramento as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in California's vibrant capital city. Apply now to become part of our dynamic team!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain accurate guest records and security protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid California driver's license preferred
- Basic knowledge of Sacramento attractions and services