Job Description
Join our award-winning luxury hotel chain as a Front Desk Agent and deliver exceptional guest experiences in the heart of Kansas City. We're urgently seeking charismatic professionals to serve as the first point of contact for our discerning clientele. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in Missouri's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations and optimize room assignments using PMS systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Basic knowledge of Kansas City area attractions and services