Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown Jacksonville location. This is a fantastic opportunity for career growth with competitive benefits and a supportive team environment. If you're a people person with a knack for problem-solving, apply now!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel property management systems
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer and cash handling skills
- Valid Florida driver's license preferred
- Must pass background check