Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Harbor Hotels in Baltimore! We're urgently seeking energetic professionals to deliver exceptional guest experiences during flexible shift work. If you thrive in fast-paced environments and possess a passion for customer service, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury waterfront setting.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel systems
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly with solution-oriented approaches
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Ensure lobby area remains immaculate and welcoming
- Upsell hotel amenities and services during guest interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and multitasking abilities
- Positive attitude with professional presentation