Job Description
Are you a hospitality professional looking for shift work that fits your lifestyle? Grand Horizon Hospitality Group is currently hiring a dynamic Shift Leader for our premier hotel in Atlanta, GA. We pride ourselves on providing exceptional guest experiences and offer a competitive weekly pay structure to ensure our team is rewarded for their hard work.
Our team serves the greater Atlanta and North Carolina regions, and we are looking for individuals who are detail-oriented, energetic, and ready to lead. Join a company where your career growth is our priority.
Responsibilities
- Manage front desk operations, including check-ins, check-outs, and luggage handling, ensuring a seamless guest experience.
- Supervise and train front office staff, housekeeping, and maintenance teams during assigned shifts.
- Handle guest inquiries and complaints promptly, escalating issues to management when necessary to maintain high satisfaction scores.
- Monitor hotel security and safety protocols to ensure a secure environment for guests and employees.
- Assist in inventory management, including key control and uniform distribution.
- Process accurate transactions and reconcile daily deposits and credit card sales.
- Perform light maintenance duties and ensure common areas are tidy and welcoming.
Qualifications
- High school diploma or GED equivalent required; hospitality or business degree preferred.
- Minimum of 1-2 years of experience in hotel front desk operations or guest services.
- Strong leadership and communication skills with the ability to work well under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Must possess a valid driver's license and a professional appearance.