Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Tampa! We're urgently seeking enthusiastic professionals to deliver exceptional guest experiences in our high-energy environment. This shift-based role requires exceptional communication skills and a passion for hospitality. If you thrive in fast-paced settings and want to grow your career in the heart of Tampa's vibrant hospitality scene, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments and handle cash transactions with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Address guest concerns with professionalism and resolve issues effectively
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Strong multitasking abilities in high-pressure situations
- Excellent verbal and written communication skills
- Flexible availability for day/night/weekend shifts
- Basic knowledge of Tampa area attractions and services
- Valid Florida driver's license may be required for errands