Job Description
Join our award-winning luxury hotel in the heart of Atlanta! Grand Plaza Hotel Atlanta is seeking dedicated hospitality professionals to deliver exceptional guest experiences. As a cornerstone of Atlanta's vibrant tourism scene, we offer competitive benefits, career growth opportunities, and a dynamic work environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our renowned team.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipating needs
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Resolve guest inquiries and concerns promptly with professionalism
- Uphold brand standards through consistent service delivery
- Assist with event coordination and VIP guest arrangements
- Maintain detailed records of guest preferences and feedback
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel management systems (e.g., Opera)
- Flexible availability including weekends, nights, and holidays
- Valid driver's license and reliable transportation
- Professional appearance and positive attitude
- Ability to lift 25 lbs occasionally