Job Description
Join our award-winning team at Grand Peaks Hospitality! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our flagship Denver location. This is a critical role requiring exceptional service skills and flexibility to cover various shifts including nights, weekends, and holidays. If you thrive in fast-paced environments and take pride in creating memorable stays, apply now!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet departments for guest needs
- Upsell hotel amenities, dining options, and local attractions
- Monitor room availability and optimize occupancy rates
- Maintain a clean, organized front desk and lobby area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional verbal communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities and attention to detail
- Basic math and cash handling skills
- High school diploma or equivalent required
- Valid Colorado driver's license preferred