Job Description
Join our award-winning luxury hotel in the heart of San Francisco! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our vibrant Union Square location. Immediate full-time positions available with competitive compensation and growth opportunities.
As a key ambassador of our brand, you'll handle check-ins/out, manage reservations, and resolve inquiries with professionalism. Our team thrives on hospitality excellence – if you're passionate about creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservation inquiries and modifications
- Resolve guest complaints with solutions-focused approach
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera preferred)
- Upsell hotel services and amenities
- Maintain lobby appearance and security protocols
Qualifications
- 1+ years hotel front desk experience required
- Exceptional communication and problem-solving skills
- Proficiency in reservation systems (Opera/PMS)
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Francisco attractions
- High school diploma or equivalent
- Multilingual abilities (Spanish/Chinese) strongly preferred
- Valid California driver's license (for occasional errands)