Job Description
Join our award-winning team at Grand Hotel Fresno, where exceptional service meets California charm! We're seeking a dynamic Front Desk Agent to be the first point of contact for our valued guests. As the heart of our operations, you'll create memorable experiences while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Fresno's premier hospitality destinations.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel software systems
- Handle guest inquiries and resolve issues promptly and diplomatically
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform night audit duties when required
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic mathematical and cash handling abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required