Job Description
Join our award-winning hospitality team at the heart of downtown Louisville! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our luxury property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Kentucky's vibrant tourism hub. Immediate openings available for motivated professionals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and exceed service expectations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems efficiently
- Act as local tourism ambassador for Louisville attractions
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hospitality industry standards
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Valid driver's license preferred