Job Description
Join our prestigious hospitality team as a Full-Time Front Desk Agent at Grand Plaza Hotels in the heart of Washington DC. This dynamic role requires exceptional customer service skills and flexibility to work rotating shifts, including nights, weekends, and holidays. You'll be the first point of contact for our diverse clientele, delivering memorable experiences while managing check-ins, inquiries, and hotel operations. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of DC's most iconic locations.
Responsibilities
- Manage seamless guest check-ins/check-outs using hotel management systems
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and urgency
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Assist with concierge services and local area information
- Maintain cleanliness and organization of the front desk area
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, including nights/weekends
- Strong attention to detail and multitasking ability
- Basic knowledge of Washington DC attractions and transportation
- Valid driver's license and clean driving record (for shuttle services)