Job Description
Join our dynamic team at the Grand Tampa Hotel as a Front Desk Agent and be the heartbeat of our guest experience! We're urgently seeking passionate hospitality professionals to deliver exceptional service in our vibrant downtown location. This full-time role offers competitive pay, flexible shift schedules, and career growth opportunities within our renowned hospitality chain.
What You'll Love:
- Hourly rate of $14-$18 plus performance bonuses
- Comprehensive benefits after 60 days (health/dental/vision)
- Employee discounts on hotel stays and dining
- Free parking and shuttle access to major attractions
- Supportive team environment with advancement pathways
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room occupancy daily
- Resolve guest inquiries/complaints with empathy and urgency
- Coordinate with housekeeping/maintenance for seamless operations
- Process payments and maintain accurate financial records
- Provide local Tampa attraction/transportation recommendations
- Maintain organized front desk and lobby areas
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency with reservation software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Flexible availability for evenings/weekends/holidays
- Basic knowledge of Tampa Bay area geography
- High school diploma; hospitality certification preferred
- Ability to multitask in fast-paced environments