Job Description
Urgent Hiring: Front Desk Agent Needed in Virginia Beach, VA!
Join our award-winning hospitality team as a Front Desk Agent and become the welcoming face of our premium resort. We're seeking energetic professionals to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This urgent opening offers competitive pay, flexible shift schedules, and immediate start for qualified candidates ready to shine in a fast-paced environment. If you thrive in customer-facing roles and possess exceptional organizational skills, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Process payments accurately and maintain financial transaction records
- Resolve guest complaints with professionalism and urgency
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local attraction recommendations and concierge services
- Maintain a clean, organized front desk area
- Complete end-of-shift reconciliation reports
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for cash handling
- Professional appearance and positive demeanor
- Valid driver's license preferred