Job Description
Join our award-winning luxury hotel team in the heart of Denver! We're urgently seeking a charismatic Front Desk Agent to create memorable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Colorado's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Colorado driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Denver attractions and local services
- High school diploma or equivalent required