Job Description
Join our award-winning team at the Grand Charlotte Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Charlotte's vibrant Uptown district. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and over-the-counter bookings
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest and property safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required