Job Description
Join our elite night team at the prestigious Grand Plaza Hotel in the heart of Manhattan. We're seeking a dedicated Night Auditor to ensure seamless overnight operations while delivering exceptional guest experiences. This role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement in luxury hospitality.
As a cornerstone of our overnight operations, you'll manage front desk activities during our busiest hours, guaranteeing guests receive 24/5-star service. Our supportive team environment values reliability, attention to detail, and a passion for hospitality excellence.
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Handle guest check-ins/checkouts with precision and efficiency
- Process payments, reconcile daily transactions, and manage cash flow
- Address guest inquiries and resolve issues promptly
- Monitor security systems and conduct property patrols
- Prepare end-of-night reports for management team
- Coordinate with housekeeping and maintenance departments
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years hotel front desk or night audit experience
- Proficiency in Opera or similar PMS software
- Exceptional problem-solving and communication skills
- Strong attention to detail in financial transactions
- Ability to work independently with minimal supervision
- Valid New York State hospitality certification (preferred)