Job Description
Are you a people person with a passion for hospitality? The Tampa Bay Luxury Hotel Group is seeking a dedicated and professional Front Desk Agent to join our dynamic team. We pride ourselves on delivering exceptional guest experiences, and we want you to be a part of that mission.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and well-cared for from the moment they arrive. If you have a positive attitude, strong communication skills, and a desire to excel in the hospitality industry, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm and professional greeting to all guests upon arrival, assisting with check-in and check-out procedures efficiently.
- Reservation Management: Manage room reservations accurately, update guest profiles, and coordinate with the sales team to maximize occupancy.
- Communication Hub: Serve as the primary point of contact for guests via phone, email, and in-person, answering inquiries and resolving issues promptly.
- Cash Handling: Perform accurate cash and credit transactions, balancing daily reports, and ensuring financial integrity.
- Lobby Maintenance: Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Problem Solving: Handle guest complaints or special requests with empathy and discretion to ensure guest satisfaction.
Qualifications
- Education: High school diploma or GED is required; post-secondary education in hospitality is a plus.
- Experience: Previous experience as a Front Desk Agent or in a customer service role is preferred.
- Skills: Proficiency in Microsoft Office Suite and Property Management Systems (PMS) is required.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: Ability to interact warmly and professionally with a diverse range of people.
- Physical: Ability to stand for long periods and lift light luggage (up to 25 lbs).