Job Description
Join our award-winning hospitality team at the heart of Philadelphia! We're urgently seeking dynamic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location near iconic attractions.
Why Work With Us?
- Industry-leading training and career advancement
- Comprehensive health and wellness benefits
- Employee discounts on hotel stays and dining
- Recognition programs for outstanding performance
Responsibilities
- Manage seamless guest check-in/check-out processes with precision
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Pennsylvania Food Handler's certification preferred