Job Description
Join our award-winning team at Grand Detroit Hotel as we urgently seek passionate Front Desk Agents to deliver exceptional guest experiences. This is your opportunity to be the first point of contact for our international clientele in the heart of downtown Detroit. We offer competitive pay, comprehensive benefits, and rapid advancement potential for high performers.
Responsibilities
- Check-in/out guests with efficiency and personalized service
- Manage reservations and room assignments via Opera PMS
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Detroit tourism attractions
- High school diploma or equivalent required
- Multilingual candidates strongly preferred