Job Description
Join our award-winning hospitality team at Grand Hotel Cleveland as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Ohio. This is your opportunity to shine in a dynamic role where your smile and problem-solving skills directly impact our guests' satisfaction. Enjoy competitive pay, comprehensive benefits, and career growth in a luxurious setting.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation modifications and VIP guest requests with precision
- Resolve guest inquiries and complaints promptly using STAR service methodology
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as primary emergency contact during assigned shifts
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk and lobby areas
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Cleveland attractions and transportation
- Professional appearance and positive demeanor