Job Description
Join our award-winning hospitality team at the heart of Louisville's vibrant downtown! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury property. If you thrive in fast-paced environments and possess a passion for service, this is your moment to shine. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive setting. Apply today and become part of Louisville's premier hospitality destination!
Responsibilities
- Check guests in/out efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Assist with VIP guest requests and special arrangements
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Flexible availability including weekends/holidays
- Positive attitude with professional demeanor
- High school diploma or equivalent required